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NexGen Blog

Please read if you use Web-to-Case or Web-to-Lead
Posted By:  Maria Kelley
Friday, May 26, 2017

To improve the performance of the 
Web-to-Case (W2C) and Web-to-Lead (W2L) functionality, the endpoint that receives the W2C/W2L form submission data from company websites to create leads/cases in Salesforce will be replaced with a new endpoint with the Summer ‘17 release*. Action is required to to ensure no disruption to the creation of new cases and/or new leads by the Summer ‘17 release.

What is the impact of this change on customer orgs?
Websites using the W2C/W2L forms will cease to create new cases and/or leads within customers’ Salesforce orgs if the websites are not updated with the new endpoint URL by the Summer ‘17 release. 

NOTE: The W2C/W2L HTML code generator functionality will be updated to reference the new endpoint URL with the Summer ‘17 release. As such, W2C/W2L form HTML code generated from the Summer ‘17 or later HTML code generator will already include the new endpoint and websites using this HTML code will not be impacted by this change.

What action do I need to take?
Customers using either or both of these functionalities will need to update the W2C/W2L HTML code in their websites by the Summer ‘17 release. As the new endpoint URL is already available, customers are strongly encouraged to complete these updates as soon as possible to take advantage of the improved functionality performance. See theUpdating the Web-to-Case and Web-to-Lead Endpoint URL article for more details. 

Please reach out to Maria Kelley at if you have any questions or need more information.


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Platform Developer 1

Why do so many companies fail with their CRM?
Saturday, June 10, 2017

Please read if you use Web-to-Case or Web-to-Lead
Friday, May 26, 2017

The Salesforce Optimizer
Thursday, April 13, 2017

Maria Kelley 
(513) 919- 3830