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Closing customer service cases faster keeps your customers happy and saves you money. Regardless of the size of your company, getting the right answer to the customer fast is crucial. 

Service Cloud Features:

Lightning Console
- Agents can manage cases faster, track customer history, view dashboards, and a lot more. All in a single view.
Knowledge - With a cloud-based knowledge base embedded right into the console, agents can easily find, access, and deliver the right answers to customers.
Live Agent – This live chat software allows a customer to communicate with a service agent live via the web.
Omni Routing - Automatically routes cases, leads, or other work, to the most appropriate, available employee.
Field Service Lightning - From the phone to the field, this tool ensures that you can deliver world-class customer service in on-site interactions.
Communities - Communities give customers the self-service portals and discussion forums they need to get the answers they want quickly, anytime and anywhere.
SOS - Agents can provide live video support, using screen sharing and on-screen guided assistance, to provide the most personalized customer service ever.
Social Customer Service - Give your customer-service team the tools to create and manage cases via social media channels.
Mobile - Manage Service Cloud cases from anywhere.

With NexGen’s custom implementation of Service Cloud, you get the ease and functionality to maximize the productivity of every agent and deliver customer satisfaction across every channel.

Still have questions? See our Service Cloud FAQ page. (link)

To learn more about how NexGen can design solutions that improve your customer,
contact Maria Kelley at

Take your Business to the Next Level with NexGen Consultants.

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Platform Developer 1

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Monday, July 24, 2017

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Maria Kelley 
(513) 919- 3830