Explanation for recent Salesforce email - Update web to case, web to lead endpoints
Sunday, September 10, 2017
Salesforce recently sent an email titled "ACTION REQUIRED: Update Web-to-Case, Web-to-Lead, and Salesforce.com endpoints by November 17, 2017". You may have read it and wondered 'what does this mean to me?'.
If you have a custom integration with Salesforce through one of Salesforce’s APIs, you may be impacted. Written in API, there may be a hard-coded reference to www.salesforce.com, and that needs to be changed. If you do nothing, the API will no longer function, and your API calls will result in a “404 (Page Not Found)” error.
Makes perfect sense, right?
Here’s what you really need to do. First, determine if you are even using Salesforce’s API. Many customers use 3rd party applications to handle their integrations, and those vendors will take care of any changes necessary. That is what is so great about a Managed Application! Where this falls on you, is if you have a custom integration set up so that Salesforce and another one of your databases can communicate with one another. In this case, work with your Salesforce Team to first search for this specific wording, and if they find it, update it. See, not so bad.
Web-to-Lead & Web-to-Case
The other change taking place has to do the Web-to-Lead and Web-to-Case functionality.Customers using either or both of these functionalities will need to update the HTML code in their websites by November 17, 2017.To make the HTML code update on the websites, you should provide the following information to your company webmaster:
1. For websites that contain the Web-to-Case or Web-to-Lead forms, do a global search across the website HTML code for either of these code snippets:
2. Replace the “www” with “webto” so that the “form action” URLs in the Web-to-Case and Web-to-Lead HTML code display as such:“http://www2.nexgenconsultants.com/e/73672/let-WebToLead-72m82g-298754271/72mftg/298757731”“http://www2.nexgenconsultants.com/e/73672/let-WebToCase-72m82j-298754271/72mftj/298757731”
If you have any questions, please don't hesitate to contact NexGen.
01/24/2018 - We invite you to Attend our Fe
12/18/2017 - Our Best Practices guide, Vers
11/27/2017 - NexGen has hired a Director of
09/14/2017 - Be the Bank Your Customers Lov
09/10/2017 - Explanation for recent Salesfo
08/02/2017 - Service Experience Campfire -
07/24/2017 - The Lightning Tour
07/01/2017 - The importance of setting goal
06/10/2017 - Why do so many companies fail
05/26/2017 - Please read if you use Web-to-
04/13/2017 - The Salesforce Optimizer
03/15/2017 - Collaborate with Salesforce Ch
03/04/2017 - Sales Cloud or Service Cloud -
02/16/2017 - TLS Disablement Deadline Exten
02/03/2017 - Salesforce disabling TLS 1.0
01/13/2017 - Start the Year Off Right - Tak
12/15/2016 - Highlights from Winter '17
12/02/2016 - Tips to get better data into S
11/09/2016 - Implementation Best Practices
10/26/2016 - Bridging the Gap Between Sales
10/11/2016 - Highlights from Dreamforce 201
09/29/2016 - NexGen and Clovernook Center C
09/23/2016 - Predict the future with Salesf
09/12/2016 - Salesforce ecosystem to create
09/09/2016 - Wave Analytics for Financial S
07/22/2016 - Pardot: Bridging the Gap Betwe
06/09/2016 - The Wrong Reasons for CRM
05/26/2016 - New Lightning Editions
05/12/2016 - Get Your Systems Talking