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CUSTOMER SERVICE

Transform Your Customer Service and Grow Your Business


Quickly getting the right answers to your customers is critical to keeping them happy and growing your business. Using the Salesforce Service Cloud, NexGen will design a solution to help you close cases faster, provide smarter self-service, and personalize customer interactions.



Features of Salesforce Service Cloud

  • Lightning Console - Agents can manage cases faster, track customer history and view dashboards in a single view.
  • Knowledge - With a cloud-based knowledge base embedded right into the console, agents can easily find, access, and deliver the right answers to customers.
  • Live Agent – This live chat software allows a customer to communicate with a service agent live via the web.
  • Omni Routing - This feature automatically routes cases, leads, or other work to the most appropriate, available employee.
  • Field Service Lightning - From the phone to the field, this tool ensures that you can deliver world-class customer service in on-site interactions.
  • Communities - Communities give customers the self-service portals and discussion forums they need to get the answers they want quickly, anytime and anywhere.
  • SOS - Agents can provide live video support using screen sharing and on-screen guided assistance to provide the most personalized customer service ever.
  • Social Customer Service - Give your customer service team the tools to create and manage cases via social media channels.
  • Mobile - Manage Service Cloud cases from anywhere.

To learn more, contact Jean Hogan at jhogan@nexgenconsultants.com.
 
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Jean Hogan 
jhogan@nexgenconsultants.com
  
   
  




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