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FREQUENTLY ASKED QUESTIONS


Salesforce


Should I buy Salesforce Support from a partner or from Salesforce Premier Success?


It depends on what type of support you need.  Salesforce Premier Success provides you with unlimited support in many areas however it is the clients’ responsibility to tell them what you want.  You cannot call Premier Success and tell them you are looking to do “X” and wanted to understand the best way to do it.  That is where a partner should be used for your ongoing support.  If you want to have a number of configuration changes made to your environment and are too busy to do it, Premier Success is definitely an option to consider. 

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