FREQUENTLY ASKED QUESTIONS
What is Salesforce Community
The community cloud allows
organizations to add their partners, customers and employees onto the
Salesforce Platform using a lower cost license.
The Partner Community is ideal for your partners, distributors, sales
agents, etc. to both work leads with you and get assistance with customer
service. Partners can log issues within
the community which are immediately provided to the Service Cloud user to
provide support. The Customer Community
license is primarily used for customer support whereby customers can submit
issues and have access to a knowledge base for self-service. The Employee Community can be deployed to
your internal employees who may need support or who may need access to a small
set of data within your entire Salesforce application.
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