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FREQUENTLY ASKED QUESTIONS


Salesforce


What is Salesforce Community Cloud?


The community cloud allows organizations to add their partners, customers and employees onto the Salesforce Platform using a lower cost license.  The Partner Community is ideal for your partners, distributors, sales agents, etc. to both work leads with you and get assistance with customer service.  Partners can log issues within the community which are immediately provided to the Service Cloud user to provide support.  The Customer Community license is primarily used for customer support whereby customers can submit issues and have access to a knowledge base for self-service.  The Employee Community can be deployed to your internal employees who may need support or who may need access to a small set of data within your entire Salesforce application.

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