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NexGen News

NexGen and Clovernook Center Create a Unique Call Center Staffing Model
Posted By:  Maria Kelley
Thursday, September 29, 2016

NexGen announced today that it has partnered with Clovernook Center for the Blind and Visually Impaired to provide a service that most call centers need but until recently, was not available to them.


NexGen and Clovernook will work together by leveraging the Salesforce application to provide call center jobs to people who are blind and visually impaired. Since Salesforce is 508 compliant and able to be used by a screen reader, blind or visually impaired call center agents can have the information on the Salesforce screen read to them.  The agents will work out of Clovernook Center located in North College Hill.

“One of the biggest problems that call centers face today is staff turnover,” said Matt Mountain, President of NexGen Consultants. “Finding and then retaining qualified associates has a huge impact to the bottom line, as well as to the quality of service provided. Given today’s technology, you can now employ call center agents who are blind and visually impaired to address the high turnover rate, as well as demonstrate social responsibility. We believe engaging people who are visually impaired or blind in the call center work environment is a win-win for both the employer and the employee.”

"During my six years at Clovernook," said Chris Faust, President and CEO of Clovernook Center, "I have observed diligent, hardworking, quality oriented individuals, who just happen to be blind or visually impaired.  Their employee turnover is next to nothing and their attendance is spectacular.

The partnership will allow NexGen to use their expertise in staffing and recruiting and team with Clovernook’s mission of empowering people who are blind and visually impaired to be self-sufficient and full participants in their communities. For more information, click here.


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