Sales Cloud or Service Cloud - Which is Best for You?
Saturday, March 4, 2017
We live in a connected world and your customers are
changing. They are now more social, more mobile, and more educated than ever
before. Your customers expect you to know more about them. How are you
accomplishing all of this in 2017?
Customers want to be engaged and they want a superior customer
experience. They want you to know and understand them. Your products and
your brand are only as good as the service you provide.
the right information in front of the right person at the right time is
critical in providing customer support. Salesforce has several options
available to you to ensure that you are staying connected to you customer.
The Sales Cloud gives you an excellent
foundation for gaining insight into your customers. The platform includes Leads, Accounts,
Contacts, Contracts, Opportunities, Products, Price books, Quotes, and
Campaigns . It includes features such as Web-to-lead to support online lead
capture, with auto-response rules. It is designed to be for completely setup
for the entire sales process. You can use this to help your company to generate
revenue or increase revenue. On the customer service side, the Sales Cloud
Web to Case
Impact: you need
quotes in order to use our CPQ tool (formerly known as steelbrick).
If you have a more complex customer
service requirement, you will want to consider Service Cloud. Service Cloud
licenses provides the standard Sales Cloud functionality for your users, and
add additional functionality to better equip your team to provide service more
efficiently. Additional features
of Service Cloud include:
Agent Console and
Impact: work orders
are used with the Salesforce Field Service product so you must have Service Cloud
Lightning to use Field Service.
Click below for complete details:
SalesCloud Data Sheet
ServiceCloud Data Sheet
Please contact NexGen to discuss your needs and we can help
you determine the best solution for you.