Service Experience Campfire - August 24
Wednesday, August 2, 2017
Upcoming Salesforce event
We are bringing our Service cloud free hands on Campfires your way August 24th.
What is the Service Experience Campfire?
This is a no-cost beginners workshop designed to provide you with the experience to easily optimize your customer service operation, all without any hardware or complex coding! This is an introduction to Service Cloud Administration and not meant for someone with advanced capabilities using Service Cloud.
You will get hands-on experience setting up and configuring your own instance of Salesforce Service Cloud, Gartner's #1 ranked Customer Engagement technology. By the end of the workshop, you'll be able to configure the agent interface (Console), incorporate knowledge articles, create macros and quick actions, design assignment and routing rules, and much, much more.
3805 Edwards Road 3rd Floor- Suite 370
Cincinnati, OH 45209
Date & Time:
Thursday, August 24th, 2017
9:00 a.m. - 4:30 p.m.
-Service Cloud Console Configuration
-Case Feed Configuration
Register here: https://www.salesforce.com/form/service-cloud/service-cloud-academy-cincinnati.jsp