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Service Experience Campfire - August 24
Posted By:  Maria Kelley
Wednesday, August 2, 2017

Upcoming Salesforce event

We are bringing our Service cloud free hands on Campfires your way August 24th. 

 

What is the Service Experience Campfire? 

This is a no-cost beginners workshop designed to provide you with the experience to easily optimize your customer service operationall without any hardware or complex coding! This is an introduction to Service Cloud Administration and not meant for someone with advanced capabilities using Service Cloud.

You will get hands-on experience setting up and configuring your own instance of Salesforce Service Cloud, Gartner's #1 ranked Customer Engagement technology. By the end of the workshop, you'll be able to configure the agent interface (Console), incorporate knowledge articles, create macros and quick actions, design assignment and routing rules, and much, much more. 

 

EVENT INFORMATION

Venue:

Rookwood Tower

3805 Edwards Road 3rd Floor- Suite 370 

Cincinnati, OH 45209

 

Date & Time: 

Thursday, August 24th, 2017 

9:00 a.m. - 4:30 p.m.

Agenda: 

-Service Cloud Console Configuration 

-Salesforce Knowledge 

-Case Feed Configuration 

-Console Components 

& More 

 

Register here: https://www.salesforce.com/form/service-cloud/service-cloud-academy-cincinnati.jsp





 



 

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